Account Manager

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🕒 June 29

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Resilience

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Resilience is a leading biomanufacturing innovation company focused on the development of novel medicines. Specializing in the manufacturing of complex medicines such as cell and gene therapies, Resilience partners with small and mid-sized biotech firms to provide customized solutions that leverage cutting-edge technologies and scientific advancement. Their approach includes high-tech, end-to-end drug substance and drug product manufacturing capabilities aimed at ensuring rapid, safe, and scalable production. Resilience operates primarily in North America, with expertise in delivering regulatory-compliant solutions across global markets, enhancing the reliability and accessibility of biopharmaceutical supply chains.

📋 Description

• You are on the front line, proactively managing a portfolio of hospital centers: your contacts are healthcare professionals, oncologists and nurses (you will be on-site between 25% and 50% of your time) • Your deep product knowledge and strong hospital expertise are major assets to support change management and optimize care pathways around remote patient monitoring. • Your strong interpersonal skills, combined with analysis of usage data, allow you to anticipate potential obstacles and propose tailored solutions to increase adoption. • You interact with all hospital stakeholders, from clinical teams to the IT department (DSI) and executive management, for whom you prepare and lead biannual business reviews. • You act as the voice of field needs to continuously improve our solution, working closely with the product team. • To maintain a detailed understanding of the product, you will occasionally assist with user support management.

🎯 Requirements

• A proven background in customer success / key account management (minimum 5 years) is required. • Ability to perform in-depth analysis of situations and usage data. • Fluent in English. • Experience applying customer success methodologies. • Excellent interpersonal skills and the ability to explain and train stakeholders. • Organized and detail-oriented. • Persistent and solution-oriented. • Previous experience in a SaaS company. • It's a plus if you: • Have experience in healthcare or familiarity with the hospital model. • Are persuasive. • Are proficient with tools like Notion or HubSpot.

🏖️ Benefits

• Offers Equity • Offers Bonus • Fixed salary + bonus