Veterinary Client Support Representative

🔥 13 hours ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound and outbound customer calls professionally and efficiently • Assist pet owners with appointment scheduling, rescheduling, and general inquiries • Follow clinic-specific procedures, workflows, and documentation requirements • Accurately document customer interactions within CRM and scheduling systems • Escalate urgent concerns according to established procedures • Maintain a compassionate and professional tone during sensitive customer interactions • Support veterinary clinics by providing exceptional customer service experiences • Manage multiple systems and tasks while maintaining accuracy and efficiency • Meet attendance, productivity, and quality expectations • Complete every stage of the hiring process, including English resume review, pre-screen questionnaire, video interview, live interview, and final interview

🎯 Requirements

• Must currently reside in México • Previous call center or customer service experience • Previous remote work experience • Excellent English communication skills • Clear pronunciation with minimal accent • Strong listening and problem-solving skills • Ability to follow detailed procedures and workflows • Strong attention to detail • Professional and empathetic communication style • Comfortable handling emotional or sensitive customer conversations • Windows 11 computer (Mac not accepted) • Minimum 16 GB RAM • i5 processor or higher • Webcam • Wired USB headset • An additional monitor • Reliable wired high-speed internet connection (Ethernet cable) • Quiet professional workspace • Backup power solution • All resumes must be submitted in English • Immediate availability preferred • Healthcare customer service experience preferred • Veterinary industry experience preferred • Medical office experience preferred • Appointment scheduling experience preferred • CRM experience preferred • Ticketing system experience preferred • Pet ownership or a strong passion for animals preferred

🏖️ Benefits

• Paid weekly in arrears • Paid training