System Administrator

March 23

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Restaurant365

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Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone$1. .$1

Catering Software • Restaurant Operations Software • Restaurant Accounting Software • Restaurant POS Integration • Franchising Software

201 - 500

Description

• Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment. • Provide technical guidance and support to IT Specialists. • Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions. • Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies. • Ensure efficient and secure system operations, including identity protection through conditional access polices and other Microsoft Identity services. • Ensure security of company data; both internally and cloud hosted. • Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc. • Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes. • Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc. • Support off-site events with a/v setup, tech support, and logistics. • Other duties as assigned. • This job has no supervisory responsibilities.

Requirements

• Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience. • Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred. • 3-5 years of network administration, or system administration experience. • 2+ years of experience in an end-user facing technical support role. • Proven project management skills, with experience in planning, implementing, and managing IT projects. • Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience. • Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams. • Adaptability and flexibility in a dynamic and fast-paced work environment. • Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple macOS devices, mobile devices, and A/V equipment efficiently. • Knowledge of wireless, wired, and VPN networks and equipment. • Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes. • Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc). • Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions. • Experience with Microsoft 365 admin centers, including Microsoft Entra, SharePoint, Microsoft Purview, and Microsoft Security. • Proficiency with Helpdesk systems configuration and functionality. • Knowledge of MDM technologies such as Microsoft Intune and JAMF. • Experience in any of the following systems are preferred: Fresh Service, Slack, Atlassian, Monday.com, Torii. • Occasional travel may be required. • PHYSICAL REQUIREMENTS • Ability to lift up to 50 pounds

Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives