Customer Success Manager – Veterinary Practices

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Rex Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Rex Technologies is a German, tech-enabled veterinary care company operating a fast-growing network of modern pet clinics across major cities (Berlin, Hamburg, Munich, Cologne, Frankfurt, Düsseldorf, Stuttgart) and offering online booking, an app-based patient record and telemedicine consultations. The company provides general and surgical veterinary services for cats, dogs and small pets, combined with digital conveniences like same-day appointments, video visits, transparent pricing and electronic patient histories. Rex positions itself as a team of veterinarians, entrepreneurs and software developers aiming to modernize routine pet healthcare through integrated clinics and a consumer-facing digital platform.

📋 Description

• Handling customer inquiries in close cooperation with the practice teams • Supporting pet owners primarily by phone and additionally via email and chat • Creating an empathetic customer experience and communicating warmly • Responding to incoming concerns and proactively reaching out to pet owners • Guiding customers through to appointment booking • Informing pet owners about appropriate care options and assisting them in selecting suitable treatments • Contributing to optimal clinic utilization through active customer retention • Identifying recurring questions, potential improvements and causes of dissatisfaction • Bringing insights and ideas into projects to further develop the Customer Contact Center

🎯 Requirements

• Experience in customer communication, ideally in telephone-based customer support • Confident use of relevant software tools and processes, especially telephony systems and CRM • Prior training in veterinary medicine, e.g., Veterinary Medical Assistant (TFA) • Interest in medical topics and in understanding customer needs • Ability to work independently with minimal external supervision • Ability to actively engage and motivate customers to book appointments • Structured working style and ability to prioritize • Multitasking capability • Excellent spoken and written communication in German (C2) and English (C1) • Flexibility to work shifts Monday through Saturday, including morning and afternoon shifts • Alignment with the mission, love of animals, empathy and a warm, positive manner

🏖️ Benefits

• Competitive, above-tariff salary • Additional personal budget for sports, training or mental health • Regular coaching, mentoring and direct feedback • 30 days of vacation per year • Shift schedule planned in advance with no nights or emergency duty • Flexible working models and remote work options • Open "du" culture (informal, first-name basis) • Short decision-making paths • Young, diverse and highly motivated team