ROLLER’s vision is to help create experiences that bring joy and happiness to the world. We aim to achieve this by building technology for leisure and attractions businesses, helping them to deliver amazing experiences for their guests.ROLLER is a complete software platform for the modern attraction. Our platform is built to support the key areas of your business, and to help you improve operations, grow revenue and delight your guests.Our innovative products include; Ticketing, Point-of-Sale, Integrated Payments, CRM, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets and more. For a full feature list visit: https://www.roller.software/feature-list

ROLLER

Product Design (UI/UX)

• Work with a team of developers on creating and maintaining company software
• Participate in the design and architecture of new features and applications
• Write high-quality code, following best practices and standards
• Collaborate with cross-functional teams to identify and solve technical issues
• Perform code reviews and provide feedback to other developers
• Stay up-to-date with new and emerging technologies in software development

Senior Product Designer - APAC (Remote)

IT Support

• Technical Support Specialist role
• Providing technical product support to North American customers
• Becoming an expert in the ROLLER platform
• Troubleshooting technical hardware issues related to payment and POS terminals
• Documenting, submitting, and tracking platform bugs until resolved using JIRA
• Working a 5-day work week with 1 day on a weekend and 4 mid-week days
• Fully remote position, but must be located on the West Coast or comfortable working that timezone
• Working within a global team of remote workers
• Excellent customer service skills required
• Must have experience with troubleshooting methodologies
• Formal IT qualifications preferred
• Must have experience in a similar role within a SaaS or POS Payments business
• Strong written and verbal communication skills required
• Extra points for experience with troubleshooting payment systems and API's

Technical Support Specialist (POS, SaaS) - North America (Remote)

Customer Success & Support

• The position is for a passionate Application/Software Support Specialist
• The role involves providing technical product support to customers in the APAC region
• The specialist will become an expert on ROLLER's platform and troubleshoot customer questions
• The specialist will work remotely and manage their time
• Previous experience in a similar role in a SaaS or POS payments business is required
• Strong written and verbal communication skills are necessary
• Troubleshooting methodologies and the use of ticketing systems is essential
• The specialist will handle administrative duties including market research
• Excellent customer service skills are a must

Application/Software Support Specialist

Operations

• Payments Operations Manager
• Develop and maintain processes for payments
• Manage risk and compliance performance
• Review daily funding processes for clients 
• Manage escalations around funding and transaction exceptions
• Monitor interchange, fees, and transaction integrity
• Provide key input into overall payments strategy 
• Assist with projects associated with payment networks and processors 
• Participate in national and global payment entity communities and organizations to represent ROLLER Pay.

Payments Operations Manager

Account Executive

• Seeking an experienced SaaS Account Manager to create long-term, trusting relationships with customers
• Partner with a portfolio of assigned customers in the region
• Act as the trusted advisor externally to customers and the voice of the customer internally
• Collaborate with sales executives, product team members, support agents, and training managers
• Identify and grow opportunities to help exceed revenue targets for the entire patch of customers
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and commercial terms
• Forecast, track, and report on key account metrics, including revenue and relationship targets
• Plan, implement, and manage ongoing customer success plans for the customer portfolio
• Undertake formal review processes with existing customers
• Collaborate with sales executives to identify and grow opportunities for the region
• Drive customer engagement and increase NPS
• Collaborate cross-functionally to coordinate customer-facing initiatives from other teams
• Inform and train customers on new features for greater adoption
• Use the company's CRM to track customer lifecycle events and communications

Customer Account Manager - EMEA (SaaS)

• Work with a passionate Technical Support Specialist to join our growing global Customer Support Team
• Provide technical product support to our customers across the APAC region
• Become an expert in your platform and use prior knowledge from working in a SaaS company to troubleshoot questions from our customers and provide timely & quality responses to them
• Work closely with our AWESOME team to ensure our customers have remarkable experiences
• Take 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
• Engage in our 'Vibe Tribe' -
• led by our team members; you can contribute to company-
• wide initiatives directly
• Regular events and social activities, fundraising & cause-
• related campaigns.
• you name it.
• We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing -
• access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-
• on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

Remote Job Openings at ROLLER

ROLLER

Senior Product Designer - APAC (Remote)

ROLLER

Technical Support Specialist (POS, SaaS) - North America (Remote)

ROLLER

Application/Software Support Specialist

ROLLER

Payments Operations Manager

ROLLER

Customer Account Manager - EMEA (SaaS)

ROLLER

Technical Support Specialist (POS, SaaS) - APAC

ROLLER