Customer Success Manager

🔥 1 hour ago

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Roomstay

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏨 Hospitality

✈️ Travel

📣 Marketing

Hospitality • Travel • Marketing

Roomstay is a SaaS booking engine and e-commerce platform built to help hotels, motels, holiday parks, RV parks and serviced apartments increase direct online bookings and reduce dependence on OTAs. It provides live room pricing, seamless onsite checkout, secured PCI-compliant payments, multi-language and multi-currency support, upsell/cross-sell tools, member-only deals, customer journey mapping and integrations with RMS/PMS systems. The platform emphasizes conversion-focused UX, faster load times, and customizable promotions to boost revenue and booking conversion rates.

📋 Description

• Manage new customer onboarding from kick-off through successful go-live • Coordinate Roomstay’s integration with clients’ Property Management Systems and other technology • Run a structured 90-day post-launch programme • Manage and support the onboarding specialist • Build long-term relationships with a portfolio of customers • Help clients improve website conversion through testing, optimisation and best practice • Gather customer feedback and work with the product team to influence future development • Keep customers informed about new features and improvements • Identify opportunities where additional Roomstay products or services could add value

🎯 Requirements

• Background in Customer Success, Account Management, or another client-facing SaaS role • Ability to build genuine customer relationships • Takes ownership and follows things through • Clear and professional communication • Organised and comfortable juggling multiple projects • Problem-solving approach • Comfortable working with technology and learning new systems quickly • Experience with hotels, hospitality technology, or Property Management Systems is useful but not essential • Experience working with product or development teams is advantageous • Experience managing technical projects, working with Jira, or prioritising product improvements is advantageous

🏖️ Benefits

• Real ownership and a genuine opportunity to influence how Customer Success evolves • Direct collaboration with the leadership team • Opportunity to influence product improvements • Tangible opportunity to make an impact