Client Success Coordinator

🔥 12 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safeguard Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

✈️ Travel

💰 Venture Round on 2019-05

Consulting • Logistics • Travel

Safeguard Global is a company that provides services and solutions to aid businesses in expanding and managing their workforce internationally. They specialize in global payroll, workforce solutions, and providing compliance expertise to ensure businesses adhere to different regulatory requirements around the world. Their goal is to help businesses operate globally with ease, offering support in navigating complex international employment issues.

📋 Description

• Serve as the day-to-day operational point of contact for an assigned portfolio of approximately 75–100 clients • Ensure timely and accurate follow-up on client requests and inquiries • Develop understanding of client business objectives, service utilization, and success measures • Drive customer satisfaction, product adoption, and retention • Respond to client questions through appropriate channels and document activities in customer service and CRM systems • Maintain accurate client records and account information in Salesforce and internal platforms • Educate clients on Safeguard Global's services, capabilities, and best practices • Identify growth and expansion opportunities and collaborate with the manager to pursue them • Capture meeting notes, follow-up actions, and client insights • Monitor client health indicators, service usage, and stakeholder sentiment to identify retention risks • Escalate risks and concerns with documentation and recommendations • Execute recurring operational and administrative account tasks, including data updates, record maintenance, and case coordination • Partner with Client Care, Operations, and other internal teams to ensure seamless service delivery and issue resolution • Contribute to portfolio growth goals through proactive client engagement and opportunity identification

🎯 Requirements

• Excellent written, verbal, and virtual communication skills • Strong organizational skills with exceptional attention to detail • Ability to manage priorities effectively across a portfolio of clients • Customer-centric mindset and passion for helping clients succeed • Strong relationship-building skills and confidence interacting with operational-level client stakeholders • Analytical thinking with ability to review reports, identify inconsistencies, and derive insights • Strong problem-solving and cross-team collaboration skills • Consistent and accurate CRM and documentation practices • Interest in account management, customer success, and global workforce solutions • Ability to work effectively in a collaborative, team-oriented environment • Demonstrated potential and ambition to grow into advanced Client Success roles • Experience with Salesforce, Service Cloud, or other CRM platforms preferred • Previous experience in customer support, customer success, operations, HR administration, payroll administration, or a related field preferred • Experience supporting global or multinational clients preferred • Bachelor's degree or equivalent professional experience preferred • Recent graduates with strong communication and organizational skills are encouraged to apply

🏖️ Benefits

• Remote first, with flexibility to include school runs and gym breaks in your schedule • Paid bonding leave • 2 charitable days • Reward & Recognition Program • Annual bonus scheme or sales incentive plan • Flexible coworking space options based on location • International environment and collaboration across the world • Access to 2 learning platforms for continuous growth • Equal employment opportunities