Salesforce Service Cloud Administrator

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Safeguard Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📋 Compliance

👥 HR Tech

💰 Venture Round on 2019-05

B2B • Compliance • HR Tech

Safeguard Global is a company that provides services and solutions to aid businesses in expanding and managing their workforce internationally. They specialize in global payroll, workforce solutions, and providing compliance expertise to ensure businesses adhere to different regulatory requirements around the world. Their goal is to help businesses operate globally with ease, offering support in navigating complex international employment issues.

📋 Description

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance. • Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements. • Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows. • Assist with user management, including account setup, permissions, and role-based access controls. • Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests. • Collaborate with operations and support teams to gather and document business requirements for system enhancements. • Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices. • Support testing, validation, and deployment of Salesforce updates and new features. • Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows. • Document system configurations, processes, and user guides to support internal knowledge sharing. • Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

🎯 Requirements

• 3+ years of experience working with Salesforce • Salesforce Administrator Certification (ADM 201) preferred • Experience supporting Salesforce Service Cloud environments. • Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness. • Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards. • Exposure to Salesforce Flow or automation tools is preferred. • Experience with Salesforce AI capabilities such as Agentforce or Einstein AI • Strong analytical and problem-solving skills. • Ability to translate business needs into technical configurations • Strong communication skills and ability to collaborate with technical and non-technical stakeholders. • Detail-oriented with strong documentation and organizational skills. • Ability to work effectively in a fast-paced, global environment. • Professional fluency in English (written and verbal).

🏖️ Benefits

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible. • Bonding Leave: Enjoy paid leave to bond with your new family member. • 2 Charitable Days: Contribute to causes you believe in. • Reward & Recognition Program: Be rewarded for your success and championing our values. • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.