Senior Manager, IDN Growth – Marketplace Operations

🕒 May 5

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention • Identify and activate high-value driver channels such as Uber/Lyft drivers, existing NEMT drivers, and local recruits • Design and execute recruiting experiments across events, outreach, referrals, and incentive structures • Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support • Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality • Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale • Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts • Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets • Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience • Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals • Develop scalable SOPs to transition IDN from pilot to broader rollout • Identify operational gaps early and implement solutions before they scale • Spend time in-market to understand driver behavior, local dynamics, and route feasibility • Build relationships with drivers and community partners while influencing without direct authority • Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention • Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment • Contribute to IDN organizational design, hiring, and workflow development as the network grows • Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience • Use data and field insights to improve supply efficiency, route quality, and driver satisfaction • Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks • Stay current on marketplace and contractor network best practices to improve performance and scalability

🎯 Requirements

• 5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles • Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem • Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics • Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions • Excellent communication and stakeholder management skills across independent contractors and cross-functional teams • Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments • Willingness to travel frequently and spend time in-market, particularly in Texas • Bachelor’s degree or equivalent practical experience

🏖️ Benefits

• remote-first work environment • competitive compensation • comprehensive benefits including: • Career growth and development opportunities in a mission-driven organization • Competitive salary • annual bonus opportunities • equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO • paid company holidays • paid parental leave