Customer Onboarding Manager

October 17

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SailPoint

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Cybersecurity • Enterprise • SaaS

SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.

1001 - 5000 employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Deliver a tailored and strategic onboarding experience that sets SailPoint customers up for long-term success. • Act as a trusted advisor and strategic guide, helping customers achieve rapid time-to-value. • Complete SailPoint’s corporate onboarding and a 2-week RevOrg training course. • Begin owning customer engagements around 2–3 months in. • Ramp up to managing 3–5 onboarding engagements. • Lead strategic onboarding engagements, drive customers toward value realization, and ensure seamless transitions to the Customer Success Manager (CSM).

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 3+ years of experience in customer onboarding, customer success, account management, or implementation roles • Strong executive presence and communication skills (written, verbal, and presentation) • Demonstrated ability to guide customers through change and strategic planning • Ability to translate technical product capabilities into business outcomes for diverse stakeholders • Strong organizational and project management skills; able to manage multiple engagements concurrently • Passion for education, enablement, and delivering exceptional customer experiences • Collaborative mindset with a strong sense of ownership and accountability • Ability to anticipate needs, solve problems proactively, and drive customer momentum • Comfortable in a fast-paced, dynamic environment focused on continuous improvement and customer impact.

🏖️ Benefits

• SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. • Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. • Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.