Customer Service Representative – Junior

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Sales Automation

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

📣 Marketing

🤝 B2B

💼 Consulting

Marketing • B2B • Consulting

Sales Automation is a digital marketing agency that optimizes interactions between businesses and their buyer personas using personalized, AI-assisted strategies. They offer services including website design focused on conversion, email marketing, social media management (including message and comment responses), human-supervised content creation, marketing and sales process automation, digital advertising (Google Ads and Meta Ads), LinkedIn and email prospecting, and business contact databases. Their approach emphasizes continuous campaign optimization, personalized engagement, and integrating tools to streamline marketing and sales workflows.

📋 Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat • Resolve customer issues efficiently while maintaining a high level of customer satisfaction • Maintain a thorough understanding of company products and services to provide accurate information • Document and update customer records based on interactions • Collaborate with team members and other departments to resolve complex cases • Identify opportunities for process improvements and provide feedback to enhance customer service operations • Assist in training and mentoring new customer service team members

🎯 Requirements

• High school diploma or equivalent; a bachelor's degree is preferred • Proven experience in a customer service role, with a track record of providing proactive customer support • Excellent communication skills, both verbal and written • Strong problem-solving abilities and attention to detail • Ability to work effectively in a fast-paced environment and manage multiple tasks • Proficient in MS Office and customer service software • Positive attitude and a strong commitment to continuous learning and professional development

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive health, dental, and vision insurance plans • Retirement savings plan with company match • Paid time off and holiday benefits • Opportunities for advancement and professional training programs • Supportive and collaborative work environment