Employee Relations Manager

🔥 11 minutes ago

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Conduct Employee Relations investigations by gathering and analyzing facts, applying laws and policies, and recommending management action • Partner with Employment Attorneys, Internal Audit, and other investigative bodies • Provide advice and guidance on employment law, corporate policies, practices, and regulations • Facilitate interventions to resolve low-risk employee disagreements and conflicts • Compile investigation findings into reports and communicate conclusions and recommendations • Deliver warnings and disciplinary actions when required • Maintain intake, investigative, supporting, and final-report documentation • Partner with HRBPs, Employment Legal, HR partners, and Employee Success Shared Services on workforce changes and reduction strategies • Manage Employee Relations and Performance Management cases from intake through resolution • Coach managers and HRBPs on employee behavior, performance, feedback, and corrective or disciplinary actions • Track, report, and analyze case trends using Salesforce’s case management system • Use AI tools to improve workflows, case documentation, and data analysis • Assist with ER and HR policies and templates • Create and deliver management presentations on ER topics, trends, and learnings • Provide ER support for other locations to ensure APAC coverage • Report to the Senior Director, Employee Relations APAC

🎯 Requirements

• Demonstrated ability to conduct thorough Employee Relations investigations based on data • Ability to document and report cases in detail and make logical, fact-based recommendations • Minimum 7+ years of HR experience, including broad HR Generalist knowledge • 2–3 years of Employee Relations experience or equivalent dedicated ER work • Business-level English proficiency in reading, writing, listening, and speaking • Prior HR experience supporting locations in India • Understanding of performance management principles • Ability to guide and coach managers through ER issues • Strong stakeholder management and escalation-handling skills • Ability to navigate ambiguity, multiple priorities, and constantly changing environments • Ability to operate and advise in gray areas • Understanding of client motivations and business pain points • Conflict-resolution capability • Ability to make policy- and business-plan-guided decisions with general oversight from the Senior Director, ER • Demonstrated proficiency using AI tools • Preferred: experience in a centralized ER or HR model • Preferred: experience in a high-volume, fast-paced environment, preferably in a high-growth technology company • Preferred: experience with Workday, HR Acuity, Slack, and Google Workspace • Preferred: experience coaching and guiding HR members and managers

🏖️ Benefits

• Benefits and resources supporting balance and wellbeing • AI agents to accelerate impact • Reasonable accommodation during the application or recruiting process • Equal opportunity and non-discrimination policies