Customer Onboarding Associate (French-speaking)

April 10

Salsify

WebsiteLinkedInAll Job Openings

The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• We are looking for passionate people with good communication skills to work in an international and multicultural environment and be part of a new adventure. We are building our onboarding team in Portugal to support the community of suppliers for our clients retailers. • The Customer Onboarding Associate plays a vital role not only with regard to assisting users but also educating them to be autonomous. • You will be in charge of onboarding manufacturers: helping them create accounts, guide them through different processes required to be autonomous in the platform. • You will record, adapt and drive Webinars, answering users' questions via live sessions. • You will be responsible for tracking all interactions with a user, providing accurate, valid and complete information in Salesforce. • Your interactions with users will allow you to provide feedback for new functionalities but also to suggest new features making the platform friendlier for the user community. • You will interact with support, product owners, technical departments to inform them about bugs, campaigns and give feedback through Jira tickets, Confluence pages, etc. • You will lead weekly meetings with retailers to explain use cases, inform progression and take appropriate actions when needed.

Requirements

• You have a customer phone assisting experience. • You master communication skills, your speech is structured and clear, you know how to explain complex concepts in a simple way. • You are a pedagogue and enjoy educating people on new technologies. • You are organized, dynamic and have the sense of service and excellence in your DNA. • Working in teams and projects with ambitious goals is a challenge you want to tackle. • You are bilingual in French as all your contacts are French. • You speak and write english (mandatory). • You have a professional level with Excel

Benefits

• Competitive Salary • Equity • Unlimited Vacation • Medical, Dental and Vision Insurance (Multicare) • Life Plan • Meal Allowance • Referral Bonuses