Customer Onboarding Associate - Part time (ES + FR Speaking)

April 7

Salsify

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The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• The Customer Onboarding Associate plays a vital role not only with regard to assisting suppliers but also educating them to be autonomous.

Requirements

• You speak and write Spanish, French and English (mandatory) • You have customer service experience via phone • You master communication skills, your speech is structured and clear • You know how to explain complex concepts in a simple way • You enjoy educating people on new technologies • You are organized, dynamic and have the sense of service and excellence in your DNA • Working in teams and projects with ambitious goals is a challenge you want to tackle

Benefits

• You will be in charge of onboarding suppliers: helping them create accounts, handle customer data and guide them through different processes required to be autonomous in the platform. • You will be responsible for tracking all interactions with a supplier, providing accurate, valid and complete information. • Your interactions with suppliers will allow you to provide feedback for new functionalities but also to suggest new features making the platform friendlier for the user community. • You will interact with support and technical departments to inform them about bugs, campaigns and give feedback through Jira tickets, Confluence pages, etc.