Customer Support Engineer

March 7

Salsify

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The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• As Salsify’s Customer Support team grows, we are looking for talented, customer-oriented support professionals to join our team. • You play a key role in ensuring customer success using Salsify. • Develop and maintain a deep understanding of the Salsify platform and customer's specific needs. • Gain e-commerce industry knowledge while helping customers win on the digital shelf. • Take proactive approach in developing Salsify knowledge. • Provides mentorship, training, and ongoing support to team members.

Requirements

• 4 or more years of technical support experience in a fast-paced environment • 2+ years experience in managing and resolving intermediate technical support issues • Higher Degree in technical field strongly preferred • History of high performance and known as go-to person for help • Ability to learn new technical concepts and a thirst for knowledge • Organized, detail-oriented, and motivated self-starter • Technical with a customer-first mindset and comfortable with HTML, APIs, log files, networking, system architecture • Familiarity with common support tools like Salesforce, Jira, ticketing tools • Knowledge of challenges brands and retailers face in e-commerce industry • GS1 Knowledge a plus • Participation in on-call routine

Benefits

• Competitive Salary • Equity • Unlimited Vacation • Medical, Dental and Vision Insurance (Multicare) • Life Plan • Meal Allowance • Referral Bonuses