April 12
🇨🇦 Canada – Remote
💵 CA$57.8k - CA$74.8k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success + Account Manager
• Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our customers to learn more about their fleet and business model, advising on how to customize Samsara for their needs, and becoming their long-term partner. • Your role will be cross-functional in nature, working alongside and guiding Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within. • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals • Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of their Samsara products • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more • Serve as a mentor to the wider Customer Success and Support teams • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• 2-3+ years of experience in a Customer Success, account management, or strategic consulting role. SaaS experience preferred • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience assisting or working with technical products • Solutions-oriented with strong problem-solving skills • Proven track record of building successful customer relationships
• Glassdoor's Best Places to Work 2024 • Best Places to Work by Built In 2024 • Great Place To Work Certified™ 2023 • Fast Company's Best Workplaces for Innovators 2023 • Financial Times The Americas’ Fastest Growing Companies 2023
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