Customer Success Operations Associate

April 17

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Drive continuous improvement to achieve and maintain operational excellence for CS • Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization • Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices • Own all projection models for CS, including headcount, staffing, renewals, and budget • Build, maintain, and improve our data and reporting capabilities • Identify and tackle our toughest operational problems through processes, tools, and dashboards that scale • Work with cross-functional leaders to deliver outcomes for Samsara and our customers • Lead with creative problem solving and measure expected and actual results for your initiatives • Build a project and change management foundation by establishing tools, processes, and communication standards within Customer Success • Contribute to building out team norms and operating procedures as one of our early hires • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• 3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role • Proven track record creating systems and processes that measurably increase team productivity and/or customer outcomes • Experience launching change management operational process improvements • Ownership of a critical business system for a function’s end-to-end processes • Expert in data analysis, segmentation, and reporting - driving evidence-based decisions • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, and frontline managers • Diplomacy, tact, and poise under pressure when working through issues • Bachelor’s degree from a 4-year institution, MBA preferred

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.