Technical Support Engineer

🔥 11 minutes ago

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries. • Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity. • Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals. • Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users. • Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary. • Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

🎯 Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields. • 6 months - 1 year of experience in support, engineering, or other technical roles. • Bilingual English and Spanish is a must. • Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems. • Experience troubleshooting hardware and installations in a remote environment. • Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company. • Excellent written and verbal communication skills, you can speak both Engineer and Human. • Strong bias for action, ability to dive deep, and insistence on the highest standards. • Ability to work in a hyper growth environment with shifting priorities. • Willingness to work flexible hours during nights and weekends is preferred.

🏖️ Benefits

• Comprehensive health and parental leave plans • Professional development stipend • Flexible working model