Technical Support Specialist

April 18

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Respond to inbound customer requests for assistance through live channels (phone and chat) • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion • Self-Manage personal workload in an effective and efficient manner • Utilize available knowledge, tools, and resources to resolve customer issues • Clearly and concisely documenting communications with Customers • Champion, role model, and embed Samsara’s cultural principles

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering • 1-3 years of experience in a technical product support role • Technical know-how: comfortable interfacing with engineers, translating technical concepts into everyday language, and working with SaaS system • Interest and ability to work in a fast-growing environment with changing responsibilities • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting • Able to work flexible hours - nights and weekends a plus • French / English speaker

Benefits

• Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund