Customer Support Specialist – Medical, Allied Health

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WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💰 Debt financing on 2017-06

Search is one of the UK’s leading multi-discipline recruitment agencies, covering more than 14 different specialisms and operating from 13 offices nationwide.

📋 Description

• Answer high-volume incoming phone calls empathetically and resolve FAQs regarding clinical services, pre-appointment preparation, and timing • Book, reschedule, and confirm client appointments across two appointment booking and scheduling systems • Provide guidance on fasting, appropriate attire, arrival times, and clinic directions • Respond to customer inquiries via social media channels in a timely, professional, and on-brand tone • Identify complex client or clinical queries and route them to specialists with clear contextual notes • Identify recurring client questions, flag friction points, and contribute solutions to improve the FAQ knowledge base • Report directly to an Australia-based Practice Manager as part of the Client Experience & Administration team

🎯 Requirements

• Exceptional written and verbal English communication with an empathetic, clear, and professional tone • Proven experience handling high-volume incoming customer service calls with composure, accuracy, and patience • Familiarity with calendar systems, appointment booking software, or multi-diary management • Strong attention to detail and active listening • Genuine passion for delivering a high-satisfaction patient experience • Adaptability to learning new software, dual diary management tools, and digital contact channels • Prior medical, clinical, podiatry, chiropractic, nursing, or allied health practice experience is a bonus • Hands-on social media customer service experience is a bonus • Remote healthcare or medical client support experience in Australia, New Zealand, or the US is a bonus

🏖️ Benefits

• HMO healthcare for you and your 1 dependent (with COVID insurance) • 20 combined SL/VLs per year accrued from day one (10 accrued once you pass regularization) • 13th Month Bonus • Government Mandated Benefits • Equipment will be provided • Internet allowance • Birthday leave • Birthday cake • Regular social activities • Regularization drink