Email Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌐 Philippines, Nigeria, +4 more countries – Remote

🇵🇭 Philippines – Remote 🇳🇬 Nigeria – Remote 🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote 🇦🇷 Argentina – Remote 🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SmartBuyGlasses Optical Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🛍️ eCommerce

🛒 Retail

🏥 Healthcare

eCommerce • Retail • Healthcare

SmartBuyGlasses Optical Group is an online retailer specializing in eyewear — prescription glasses, sunglasses, contact lenses and related lens services. The company offers a large catalog of branded and own‑label frames, virtual try‑on technology, qualified opticians for customer support, next‑day delivery options, free basic lenses, warranties, and returns, and supports insurance/HSA/FSA reimbursement. Its business focuses on making prescription eyewear shopping fast, convenient and affordable for consumers worldwide.

📋 Description

• Respond to customer inquiries via email with clear, empathetic, and timely support • Maintain accurate customer records and document interactions in the support system • Deliver high-quality service while meeting response time and customer satisfaction targets • Collaborate with logistics and internal teams to escalate and resolve complex cases • Resolve order, shipping, refund, and product issues across multiple markets

🎯 Requirements

• Strong written English skills with excellent grammar, tone, and attention to detail • Availability to work one of these shifts in Shanghai time: 7:00 AM to 3:00 PM / 2:00 PM to 11:00 PM / 10:00 PM to 7:00 AM • All essential work-from-home equipment and setup needed to perform the role effectively • Previous email-based customer support experience in e-commerce or retail environments preferred • Experience handling high email volumes while meeting service-level targets preferred • Experience resolving order, refund, shipping, and product-related customer issues preferred • Experience using CRM or help desk platforms to manage customer cases preferred • Experience handling escalations with logistics teams and supporting customers across multiple markets preferred

🏖️ Benefits

• Opportunity to help shape the future of online vision care globally • Work alongside a global, multicultural team passionate about innovation and optical excellence • Training on new lens technologies and digital tools