Customer Service Representative – Project-Based

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Handle incoming customer inquiries via phone, email, or chat, using a maximum of two communication channels • Provide in-depth information about products and services • Resolve complex customer issues promptly and efficiently • Follow up with customers to confirm issue resolution and satisfaction • Accurately document customer interactions in the organization’s CRM • Escalate cases to higher-level support or management and ensure efficient resolution • Manage high-pressure situations professionally and calmly • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve product, service, and process knowledge through training and learning modules • Collaborate with other departments to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues

🎯 Requirements

• Minimum of 2 years of previous customer service experience, preferably in a call center environment • Strong verbal and written communication skills • Knowledge and experience with a CRM • Proficiency using computers and various software applications • Strong problem-solving skills • Strong attention to detail • Zendesk experience is a huge plus • Shopify experience is highly preferred • Knowledge of college football (NFL) women’s apparel • Ability to work remotely using BYOD (Bring-Your-Own-Device) equipment

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Beautiful office space • Free lunch provided daily