Customer Service Advisor

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Manila Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements.

📋 Description

• Register customer appliance warranties accurately and efficiently across relevant systems • Verify customer and product information and maintain complete, accurate records • Resolve basic warranty registration queries and escalate complex issues • Process customer returns according to company policies and procedures • Create replacement and resend orders where appropriate • Liaise with customers, retailers, couriers, and internal departments on return and replacement queries • Update and close cases within agreed service levels • Reconcile returned products against system records and supporting documentation • Investigate discrepancies between returned items and recorded transactions • Escalate unexplained variances or recurring issues to management • Handle customer enquiries via email, live chat, and other communication channels • Provide timely updates regarding warranty registrations, returns, and replacement orders • Meet quality, productivity, and service standards • Support the wider customer service team with administrative tasks

🎯 Requirements

• Completed high school education or a vocational course • 1–3 years of experience in customer service or an administrative role • Experience with Freshdesk, Zendesk, or similar customer support ticketing software highly desirable • Experience in logistics, order processing, supplier coordination, or supply chain operations advantageous • Good written and verbal communication skills • Strong attention to detail and accuracy • Ability to manage multiple tasks and prioritize workload effectively • Competence using Microsoft Office, particularly Outlook and Excel • Ability to work independently and follow established processes • Experience processing returns, replacements, or warranty registrations desirable • Experience using CRM systems desirable • Experience in a contact center or customer support environment desirable • Customer-focused, professional, and positive attitude • Reliable, organized, and able to meet deadlines • Strong problem-solving skills • Team player willing to support colleagues • Adaptable and able to work in a fast-paced environment • Availability Monday–Friday, 8AM–4PM UK Time, including a 1-hour break