Customer Service Representative – Non-Voice

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Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Support the client's e-commerce operations and help ensure continuous 24/7 service availability • Respond exclusively through written communication via email and live chat • Deliver efficient, high-quality customer assistance with a target response window of 5 to 10 minutes • Thoroughly document customer inquiries and issues • Escalate inquiries internally to the appropriate departments for rapid resolution • Monitor and manage incoming customer tickets • Provide accurate information and resolve customer concerns whenever possible • Coordinate internal follow-ups for warehouse or camera checks • Maintain accurate records of customer interactions and reported issues • Follow established processes and track customer concerns until resolved • Provide consistent support across assigned shifts to maintain 24/7 coverage

🎯 Requirements

• Previous experience in customer service, chat support, email support, or a similar role • Excellent written English and strong written communication skills • Strong attention to detail and accuracy • Ability to respond quickly while maintaining quality and professionalism • Ability to handle multiple customer conversations or tickets simultaneously • Strong problem-solving and critical-thinking skills • Ability to work independently in a remote environment • Willingness to work assigned shifts as part of a 24/7 support schedule • E-commerce customer service experience is highly preferred • Experience supporting customers through live chat and email • Experience using ticketing or customer support platforms • Familiarity with Slack and Monday.com • Experience working in a fast-paced customer support environment • Experience handling order-related or e-commerce concerns is a strong advantage

🏖️ Benefits

• Opportunities for growth and advancement • HMO- Maxicare • Full-time, PST business hours, Remote