Support Engineer

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 75 days.
• No salary listed.

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SEITENBAU GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

🤝 B2B

API • B2B

SEITENBAU GmbH is a software development company founded in 1996 that focuses on turning ideas into successful digital solutions. With a ethos centered on curiosity and innovation, SEITENBAU prides itself on its agile organization and collaboration among a diverse team of experts. The company emphasizes holistic project management, ensuring that outcomes not only satisfy their clients but also engage target audiences effectively. As a privately owned entity, it values independent decision-making and strives to challenge and enhance every project they undertake.

📋 Description

• Support German-speaking customers in using a software platform for digital public-administration services • Analyze and resolve technical and functional issues in 2nd- and 3rd-level support • Conduct error forensics and troubleshooting in distributed software applications • Act as the technical and functional liaison between users, customers, and developers • Handle, analyze, and assess support requests via Jira • Resolve requests independently or escalate them to software developers • Document resolution outcomes • Suggest improvements to support processes and quality assurance

🎯 Requirements

• Completed vocational training or a degree in an IT-related field • Strong communication skills, patience, and empathy when interacting with customers • Enthusiasm for AI and willingness to use AI tools in day-to-day work • Experience in software application support or customer service • Comprehensive knowledge of web technologies • Experience with log analysis, databases, Java, and command-line tools • Openness to adopting and implementing new technologies • Very good written and spoken German (at least C1 level)

🏖️ Benefits

• Exciting projects and the opportunity to contribute your own ideas • Self-organized team • Continuous personal and professional development • High degree of autonomy • Flexible working hours and flexible vacation planning in coordination with the team • Opportunities to contribute ideas for shaping everyday work and further developing the organization through various boards • Short decision-making processes • Sense of belonging and teamwork • Comprehensive benefits package

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