Customer Service Representative

🕒 Yesterday

🏢🏡 São Paulo – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🗣️🇧🇷🇵🇹 Portuguese Required

Apply Now
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Logo of Selpe Gente & Gestão

Selpe Gente & Gestão

WebsiteLinkedIn

201 - 500 employees

Founded 1965

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Selpe Gente & Gestão is a Brazil-based human-resources and people-management firm focused on recruitment and workforce solutions. The website/CSS hints show offerings and sections such as RPO (recruitment process outsourcing), recrutamento, temporário (temporary staffing), executive search, trainee programs, terceirização (outsourcing) and advisory — indicating services in staffing, talent acquisition, HR advisory and outsourcing for corporate clients.

📋 Description

• Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams. • Documents and maintains customer interactions, cases, and requests in designated systems. • Sets up, maintains, modifies, and reconciles customer and sales representative contracts. • Processes contract renewals, expirations, transfers, and cancellations. • Processes purchase orders and contract shipping orders, and resolves order holds. • Prepares billing requirements, contract statements, and supports invoicing. • Generates billing corrections (e.g., invoice adjustments, credit/debit memos, and rebills) by researching discrepancies, validating support, and coordinating updates with internal partners. • Researches and resolves invoice, billing, and payment disputes. • Manages customer portal registrations and invoice submissions.

🎯 Requirements

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