Enterprise Customer Success Manager

🔥 0 minutes ago

🌐 France, Spain – Remote

🇫🇷 France – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 51 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Semperis

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

🔒 Cybersecurity

Healthcare • Logistics • Cybersecurity

Semperis is a cybersecurity company specializing in Active Directory (AD) protection and identity-first security solutions. They offer a comprehensive suite of products designed to prevent, detect, respond to, and recover from cyberattacks targeting Active Directory environments, both on-premises and in the cloud. Their services include threat detection, disaster recovery, and identity risk management, leveraging deep Microsoft MVP expertise. Semperis is known for its innovative tools like Purple Knight and Hybrid Identity Protection (HIP) Conference, catering to critical sectors such as financial services, healthcare, and the public sector. The company emphasizes reducing downtime and provides 24/7 incident response support to enhance operational resilience against identity-based attacks.

📋 Description

• Design success plans for a book of strategic customer accounts throughout the customer lifecycle • Guide customers through onboarding, implementation, upsell, cross-sell, and renewal to achieve business and operational objectives • Report on customer health, satisfaction, retention, and growth targets • Act as the voice of the customer and provide product feedback to internal teams • Collaborate on product developments to meet client needs • Lead training sessions and promote broad, impactful product adoption • Monitor record-keeping to support informed and personalized customer interactions • Develop and execute customer development programs such as health checks, product upgrades, and workshops • Identify potential customer references and support customer case study development • Maintain understanding of Semperis technology, products, and services • Assist in developing and enhancing processes and systems for the overall Customer Success program • Collaborate with Technical Delivery, Sales, Product Development, Support, and Customer Success teams

🎯 Requirements

• Fluency in English, Italian, and French is required • Hands-on product enablement experience with a security product vendor • Experience running product health checks and articulating their output • Experience configuring or tuning alert and response rules • Experience remediating Active Directory and Entra security posture vulnerabilities • Understanding of NIST IR process, MITRE ATT&CK framework, APTs, Active Directory and Entra ID vulnerabilities and attack patterns, and IAM and Security team structures • Foundational knowledge of network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero trust, and threat intelligence • Understanding of on-premises and cloud architectures, including AWS, Azure, and GCP • Familiarity with compliance frameworks including NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 • 5+ years of experience as a Customer Success Manager, technical account manager, or related customer-facing role in a cybersecurity SaaS solutions company • Ability to explain complex threats or product value to CISOs, CIOs, architects, and analysts • Ability to turn telemetry, risk scores, and attack surface metrics into business narratives • Project/program management experience involving customer onboarding, health checks, maturity roadmaps, and expansion opportunities • Conflict resolution and expectation management during incidents or escalations • Consultative selling and value realization experience, including expansion, upsell, cross-sell, and multi-year renewals • Understanding of ARR, NRR, consumption metrics, and renewal and expansion forecasting • Ability to build and execute Customer Success Plans / Joint Success Plans with account owners • Risk identification and mitigation planning • Competitive intelligence regarding product differentiation • Experience with SFDC and Active Directory preferred

🏖️ Benefits

• Employee experience rooted in purpose, growth, and balance • Global team environment • Healthy work-life balance • Hybrid work model for positions with a required location, working up to three days per week onsite and remotely the remaining days • Equal opportunity employer • Reasonable accommodation for applicants with disabilities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume