Customer Support Agent

April 2

Sensible

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Climate, Travel, Fintech

11 - 50

Description

• Communicate with and resolve issues for customers through inbound customer service tickets • Use all knowledge tools and ticketing systems to meet defined KPIs • Provide exceptional support experience as measured by CSAT • Meet service level agreements for all inquiry types • Escalate issues to higher support levels as needed • Assist with other customer service projects • Champion customer needs by sharing feedback with internal stakeholders • Influence product changes by submitting bugs and ensuring resolution

Requirements

• At least 2 years of customer service experience in a remote setting • Ability to thrive in a feedback-oriented culture • Must be available to work weekends • Team player mentality • Ability to navigate between client interactions and internal systems • Zendesk experience preferred • Fluent in Spanish preferred, but not required

Benefits

• Opportunity to work in a cutting-edge company at the intersection of technology, science, and experience design • Work for a leading weather protection provider in the travel and hospitality space • Be part of a diverse and inclusive team that values trust, feedback, and communication • Equal opportunity employer