Associate Engineer, Customer Support

November 24, 2023

ServiceRocket

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From transforming business to growing careers, we accelerate growth.

Training • Support Services • Implementation Services • LMS • Training Services

201 - 500

Description

• Assisting, diagnosing, troubleshooting, and delivering effective solutions to customers for simple to complex technical problems • Working in both cloud and data center environments • Participating in technical issue analysis and debugging with other team members • Driving continued innovation within the Support Engineering organization • Communicating efficiently and effectively with customers • Owning customer communications and issues from initial contact until resolution • Becoming an encyclopedia of knowledge about relevant products and their capabilities and common application • Solving technical problems for customers on a daily basis • Synthesizing diverse feedback from customers • Offering informed opinions on potential solutions • Identifying bugs/product issues for the development team • Resolving issues raised within SLA with the aim of preventing future problems • Learning, documenting, and sharing knowledge with others

Requirements

• Basic Linux Administration • Basic SQL • Basic Java Application troubleshooting and as per required by specific client account • Strong data analysis, critical thinking, and problem-solving skills • Ability to work independently and with others • Minimum 1-2 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or equivalent work experience • Not eligible for visa assistance/sponsorship or relocation assistance • Hybrid/remote position with preference for candidates based locally to the country’s office

Benefits

• Competitive salary • Career pathway to advance skills • Share the Fruit program • Opportunity for stock options • Health and wellness benefits • Monthly stipends to support work-life balance