Senior Analyst, People Analytics

🕒 May 13

🇺🇸 United States – Remote

💵 $104.5k - $139.7k / year

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment. • Build and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA’s Content Development Lifecycle (scope → validate → build → review → pilot → release). • Support the data pipeline from Workday through Snowflake to Visier — communicating required transformations, data additions, troubleshooting Visier data load issues, etc. • Own systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objects. • Manage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenance. • Collaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvements. • Contribute to PIA’s ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier Vee. • Leverage other AI tools (including Claude) to accelerate content development, documentation, code generation, and process automation. • Contribute to analytics and insight generation as a secondary responsibility, growing into deeper analytical work over time.

🎯 Requirements

• 3+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team. • 2+ years of experience developing within BI/Analytics/Statistical modeling tools such as Visier, OneModel, Workday Prism, Tableau, or similar analytics platforms. • Proficiency with SQL, Python/R, and ETL pipelines. • Advanced visualization skills with the ability to tell a compelling story with data. • Knowledge of data governance best practices and experience implementing strong security and data governance systems. • Progressive experience with implementing self-service dashboards and driving user adoption. • Experience managing projects from end to end with the ability to translate business requirements into effective solutions. • Strong business acumen, exceptional problem-solving skills, and proven stakeholder management experience. • Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships. • Self-starter with a high level of discretion with highly sensitive/confidential data. • Bachelor’s Degree in a related field (e.g. Computer Science, Business Analytics, Statistics, I/O Psychology).

🏖️ Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.