Payments Operations Manager

April 20

Apply Now

Get a free AI resume review

Settle

WebsiteLinkedInAll Job Openings

Cashflow management built for e-commerce.

51 - 200

Description

• Guarantee a frictionless experience for our customers and their vendors throughout the payment lifecycle, from initiation to settlement • Oversee day-to-day operations, including ticket resolution, payment investigation, and banking partner relations, ensuring efficiency and accuracy in transaction processing • Manage internal operations to optimize payment transactions, employing daily and monthly reporting for performance evaluation • Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives • Work closely with Risk and Compliance teams to assess and strengthen risk mitigation strategies • Collaborate with Engineering and Product teams to conceptualize, prioritize, implement, and refine user experience and operational enhancements • Uphold adherence to internal policies and procedures, fostering a secure and reliable payment ecosystem • Cultivate and sustain partnerships with payment service providers, financial institutions, and third-party collaborators to enhance payment processing capabilities • Awareness of regulatory and compliance standards, ensuring alignment with rigorous risk management protocols. Possess comprehensive expertise in domestic and international wire transfer regulations, ACH payment flows, and formats • Monitor payments business controls testing, compliance, and audit activities, actively managing any identified issues • Develop and execute a payment strategy aimed at boosting payment success rates, minimizing issues, and enhancing the overall payment experience for both payers and vendors • Addressing customer escalations, often necessitating direct communication with customers and providing updates through customer-facing teams. Skillfully manage swift and sustained resolution processes • Define and track key success metrics to showcase ongoing operational efficiencies

Requirements

• 3+ years of experience in payment operations within payment technology, financial services, e-commerce, payments risk/fraud operations, or payment customer support • 2+ years of managing and developing a team while fostering a sense of team culture • Strong knowledge of federal regulations and industry policies governing electronic payments, including NACHA Operating Rules, payment scheme regulations, BSA/AML, and privacy laws • Leadership skills that inspire highly engaged teams and facilitate individual growth • Strong systems-oriented mindset, capable of grasping the broader operational landscape beyond day-to-day challenges • Start-up experience with the ability to navigate a fast-changing environment and build things from the ground up • Drive initiatives with a penchant for managing large-scale projects involving multiple stakeholders • Meticulous attention to compliance and detail, with a commitment to identifying and addressing instances of non-compliance

Benefits

• Unlimited PTO • Flexible and remote work culture • Competitive compensation and equity • Health, dental, and vision coverage for you and your dependents • Lunch & commute reimbursement when working in the NYC office located near Union Square • $500 home office set up reimbursement • $2500 annual growth and development stipend • $50 monthly food delivery gift card • 401k • HSA/FSA • ERG groups e.g. LGBTQIA+, Women @ Settle, and more! • Employee Referral Program • Team building events