Success Operations Associate

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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• The Success Operations Associate (SOA) will join ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. • The SOA will work together with the Operations and Supply Chain Innovation team to support ShipBob’s largest merchants. • Building and managing solid partnerships with merchants through white-glove support and also ensure performance standards are met and exceeded. • Work in collaboration with Product, Operations, Implementation, Supply Chain Innovation and the Merchant Success teams. • Report to the Manager, Merchant Success Operations.

🎯 Requirements

• At least 1 year of experience managing operations and backend activities through coordinating with multiple departments. • Excellent written and verbal English communication skills, including the ability to express oneself with confidence. • Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel). • Ability to manage multiple tasks at the same time while delivering results. • Ability to follow instructions and perform tasks. • Demonstrated ability to communicate effectively through oral, written, and in-person mediums. • Excellent interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.

🏖️ Benefits

• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance