Key Account Manager

🕒 June 25

🏢🏡 Berlin – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Shopware

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2022-02

Consulting • Marketing • Logistics

Shopware is an innovative open-source ecommerce platform that empowers businesses to deliver seamless and unified commerce experiences across multiple channels. With a focus on flexibility and scalability, Shopware enables both B2B and B2C businesses to automate operations, integrate advanced features like AI and spatial commerce, and customize their shopping experiences without the need for extensive coding. Recognized as a leader in the digital commerce space, Shopware supports businesses in navigating the complexities of the ecommerce landscape, ensuring that they are future-ready and capable of sustainable growth.

📋 Description

• Manage and develop strategic partnerships with key customers • Build long-term business relationships to ensure revenue growth • Provide comprehensive support to assigned key accounts, focusing on opening, closing, and retention • Identify upselling and cross-selling opportunities • Sell products from technology partners, such as payment and shipping providers • Increase revenue and reduce churn • Ensure high customer satisfaction through proactive communication and problem-solving • Build personal 1:1 relationships and conduct regular strategy meetings • Ensure an effective onboarding process • Collaborate with Sales, Marketing, Product Development, and Technical Support • Serve as a liaison to internal subject-matter experts • Attend industry trade shows and networking events • Maintain strategic partnerships with top customers • Attend central team meetings at the Schöppingen campus approximately six times per year

🎯 Requirements

• Proven success in key account management, preferably in the e-commerce or software industry • Excellent written and verbal communication skills in German and English • Confident demeanor, strong persuasive and argumentative skills, and a high degree of empathy • Ability to work independently and organize work effectively • Proactive problem-solving skills • Basic understanding of the e-commerce industry and an interest in current trends and developments • Experience managing relationships with large accounts in IT-related fields • Ability to identify cross-selling and upselling opportunities and pursue sales targets • Experience with a CRM system, such as HubSpot or Salesforce • Willingness to attend central team meetings at the Schöppingen campus approximately six times per year • Applicants may be based anywhere in Germany

🏖️ Benefits

• Permanent employment • Flexible working hours • Options for mobile working and fully remote contracts • Choice of work hardware • Well-structured onboarding with a personal “buddy” • Diverse opportunities for personal growth and development • Company pension scheme • Health and wellness programs • Regular team events • Open culture and flat hierarchies • Support for taking initiative