Director of Account Management

🕒 April 15

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Sidecar Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

Healthcare Insurance

Sidecar Health is a health insurance company that provides comprehensive major medical insurance with upfront pricing and no network restrictions or referral requirements. Their goal is to put employees in control of their healthcare by giving them a clear budget for care and allowing them to choose any doctor without surprise costs. They emphasize access to prescriptions without limitations and protection for unplanned care. Sidecar Health also offers transparent pricing and the option for members to save money if they find providers who charge less than their plan pays. Their offerings include individualized access plans and employer plans, ensuring members always have a choice of qualified doctors.

📋 Description

• Lead and develop the Account Management team, setting vision, goals, and a high-performance culture • Own retention and growth targets across employer groups • Build and refine scalable processes, tools, and systems that enable the team to serve a growing and more complex book of business • Serve as a senior client-facing leader with brokers and HR decision-makers, modeling strong relationship management • Partner cross-functionally to drive automation and self-service capabilities that improve efficiency and client experience • Track and report on key performance metrics to senior leadership • Support new market expansion and account transitions as the company scale

🎯 Requirements

• 8+ years of experience in Account Management, Customer Success, or a similar function within the insurance or healthcare industry, with 4+ years in a leadership role • Deep familiarity with employer group health insurance • A track record of managing employer relationships and broker partnerships • Systems-level thinker who can identify process gaps and build scalable solutions, not just manage day-to-day issues • Natural energy for client-facing work - someone who is energized by broker and employer relationships, not just operational management • Strong ability to lead, coach, and develop teams in a fast-changing environment • Analytical skills with the ability to translate data into strategic decisions • Excellent written and verbal communication skills • East Coast location strongly preferred; willingness to travel approximately once per month • Bachelor's degree in Business, Finance, Marketing, or a related field.

🏖️ Benefits

• Competitive salary, bonus opportunity, and equity package • Comprehensive Medical, Dental, and Vision benefits • A 401k retirement plan • Paid vacation and company holidays • Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.