Principal Customer Success Manager

Job not on LinkedIn

🕒 May 12

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Signify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

Signify - An Accumuli Company

📋 Description

• Own the end-to-end relationship for high-value accounts, ensuring strategic alignment between their business goals and Signifyd’s platform. • Operate with a "sales mindset" to identify and capitalize on expansion, upsell, and cross-sell opportunities. • Act as a critical intermediary between the merchant’s business needs and Signifyd’s technical teams, ensuring what we deliver aligns with the client's actual business requirements. • Proactively keep client teams aligned and provide rigorous, data-backed challenges to their internal assumptions to drive better outcomes. • Conduct frequent onsite visits to maintain deep, local alignment with key stakeholders in Europe. • Leverage a deep understanding of fraud detection technologies to translate complex data into actionable insights and influence Signifyd’s product roadmap. • Focus on reducing "time-to-value" for new initiatives and exceeding mutually agreed-upon success criteria.

🎯 Requirements

• 5+ years of success in senior enterprise SaaS roles, or account management managing strategic accounts. • Previous professional experience in Data Science, BI, Analytics, or Product Management is highly preferred. • A deep understanding of the ecommerce, fraud, or payments landscape is essential. • Proven track record of presenting to and negotiating with CxO-level executives, with the ability to hold a narrative that leads to growth. • Proven ability to manage complex sales cycles and achieve revenue targets through retention and expansion. • Ability to travel frequently (1-2 trips a month) • Strong capability in resource orchestration and planning for a portfolio of engagements, ensuring the operational health of deployed solutions.

🏖️ Benefits

• Stock Options • Annual Performance Bonus or Commissions • Pension matched up to 8% • ‘Day one’ access to great health, dental and optical insurance scheme • Generous annual leave plus public holidays • Cycle to Work Scheme • Enhanced maternity and paternity leave (12 weeks full-pay for mums & dads, plus 12 weeks half-pay for mums) • Regular paid social events organized by our social committee • Mental wellbeing resources • Dedicated learning budget through Learnerbly