Support Engineer

🕒 June 23

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Sinch

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $48.8M Post-IPO Debt - Sinch on 2024-09

Consulting • Logistics • Marketing

Sinch is a global communications platform (CPaaS) that provides APIs and applications for messaging, voice, email, verification, and conversational AI, along with network connectivity and telco services. It enables businesses to run marketing campaigns, send notifications and alerts, verify identities, and support customers across SMS, RCS, WhatsApp, email, and voice channels, backed by large-scale operator connections and infrastructure. Sinch serves enterprises and communication providers with scalable, secure messaging and voice infrastructure and developer-focused APIs and tools.

📋 Description

• The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. • This role reports to Manager Support Americas&Europe at Sinch. • The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.

🎯 Requirements

• For the role of Support Engineer, a relevant university degree is required and at least a couple of years of experience from technical roles within the telecom and/or IT industry. • We think the perfect candidate has experience and knowledge within some or all of the following areas: • - Unix/Linux based systems • - OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.) • - Knowledge in Oracle DB is a plus • - Fluency in English • - IP networks, Diameter, Sigtran/SS7 • - Knowledge Virtualization technologies such as VMware or similar is a plus • - Takes initiative and makes carefully considered decisions • - Customer-, technical- and solution oriented • - Comfortable and experienced in multitasking • - Well-Organised • - A positive attitude • - Comfortable and positive towards working in an ever-changing world • - A recognized ability to excel and exceed expectations.

🏖️ Benefits

• STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. • FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. • FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. • EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options. • SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. • DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. • TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.