Product Support Engineer

August 4, 2023

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Singular

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Drive growth with unified marketing data, intelligent insights, and automation.

Mobile Advertising • Mobile Analytics & Reporting • Creative Optimization • User Acquisition • ROI Analysis

51 - 200

Description

• Be the first point of contact for Singular’s clients and partners • Troubleshoot and solve client’s issues • Research, debug and deliver solutions • Work closely with Support, Product and Engineering teams • Serve as an advocate for customers with the product organization • Become an expert in mobile marketing and Singular’s product offering

Requirements

• Fluent English (verbal and written) • Ability to write short technical explanations in English • Service-oriented person • Ability to self-manage time and prioritize tasks • Ability to work effectively in a fast-paced, innovative environment • Aptitude to multitask • Responsible, independent and autodidact • Team player with solid communication and presentation skills • 4 - 7 years of experience in Technical Support or QA • Previous experience in a B2B SaaS company • B.E / BCA / MCA required in a relevant technical field • Ability to effectively interact with both technical and non-technical audiences

Benefits

• Join a growing team • Opportunity to work in a young, advanced environment • Learn and develop • Play a significant role in the growth and development of customer support competency