Customer Service Agent, English Speaker

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SIXT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1912

📦 Logistics

🚘 Automotive

💼 Consulting

Logistics • Automotive • Consulting

SIXT is a global mobility company offering premium car rental, long-term rentals, car subscriptions, chauffeur services, and car-sharing through an integrated app and worldwide station network. With over 2,000 stations in 105+ countries and a diverse fleet of 222,000+ vehicles including luxury and specialty models, SIXT serves leisure and corporate customers with airport and city pick-up/return, business fleet solutions, and digital booking and loyalty features.

📋 Description

• You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices • You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue • You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience • You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

🎯 Requirements

• You are fluent in English (written and spoken) with a clear and confident way of expressing yourself • You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am • You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is required • You are organised, communicative, resilient under a heavy workload, and highly dependable • You thrive in international teams and value the exchange with colleagues across different backgrounds • You are comfortable working with MS Office programs, especially Outlook, Word, and Excel

🏖️ Benefits

• Enjoy 28 days of vacation • An additional day off for your birthday • 1 volunteer day per year • Benefit from a remote working model • Our employment contract is permanent from the start • Enjoy above-average compensation with performance-related bonuses • Access discounts on SIXT rent, share, ride, and SIXT+ along with partner discounts • Participate in training programs designed for your personal growth and development • Private health insurance to support your well-being plus the Coverflex advantage system