Revenue Operations Manager

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Skift

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🤝 B2B

💰 $1.1M Seed Round - Skift on 2013-05

Media • Tourism • B2B

Skift is a media and intelligence company that covers the global travel industry, providing news, in-depth analysis, research, newsletters, podcasts, events, and advisory services for travel and hospitality professionals and executives. It publishes timely reporting across sectors such as airlines, hotels, online travel, cruises, and tourism, and offers membership research products, conferences, executive search, and custom content/marketing services for industry stakeholders.

📋 Description

• Build, own, and maintain Skift’s core executive database (the "Skift 5000"), mapping the people who control capital allocation across the global travel economy. • Execute rigorous deduplication, enrichment, and contact tiering into three distinct rings across nine capital allocator categories. • Establish smart merge logic across LinkedIn exports, event speaker lists, advisory client records, executive search contacts, and subscriber data. • Take complete ownership of HubSpot as our core CRM, auditing the instance, fixing broken pipelines, and enforcing strict data hygiene. • Build and unify our subscription data infrastructure across Recurly, Stripe, and MySkift to establish a single customer data model and automated Net Revenue Retention (NRR) tracking. • Design and deploy automated, actionable reporting dashboards tailored to each distinct revenue team. • Create scalable playbooks for event marketing operations, the subscription lifecycle, and sales pipeline management. • Train internal teams on the systems you build—acting as an educator and an enabler, never a gatekeeper.

🎯 Requirements

• 3–5 years of experience in revenue operations, marketing operations, or CRM/data infrastructure, ideally at a B2B media, events, or SaaS company. • Deep HubSpot Expertise: You are a proven operator who knows how to get under the hood and fix broken CRM instances, not just manage pre-cleaned ones. • Systems & Data Mastery: Hands-on experience designing integrations across payment platforms (Stripe, Recurly, or similar) paired with elite data hygiene instincts (deduplication, enrichment, segmentation, lifecycle tagging). • An "Educator" Mindset: A collaborative approach to process design, with the ability to translate complex data architecture into simple, adopted playbooks for non-technical teams. • Asynchronous Agility: Comfort working across global time zones in a remote-first culture, backed by required English fluency (written and verbal) to collaborate daily with US and UK colleagues. • Bonus: Experience building or managing structured audience databases or Customer Data Platforms (CDPs) within a media or intelligence context.

🏖️ Benefits

• Opportunity to grow within a respected and innovative media company. • Exposure to the intersection of media, events, and travel intelligence. • Collaborative, supportive, and remote-friendly work environment.