Technical Support Specialist
March 19
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Description
• Provide primary assistance to users through Zendesk Ticketing with a focus on prompt and effective resolution. • Offer support on Discord, with potential expansion to other social platforms, to address user inquiries and concerns in a professional manner. • Demonstrate proficiency in problem-solving and troubleshooting techniques, particularly in the context of Axie, Ronin, and various blockchain-related issues. • Monitor incoming issues, promptly escalate when necessary, and facilitate discussions with higher-tier support or relevant teams to ensure thorough investigation and resolution. • Proactively inform users about known issues and upcoming updates via Discord and Twitter/X channels, maintaining clear and consistent communication. • Develop and maintain documentation including knowledge base articles, FAQs, and troubleshooting guides to aid users in resolving common issues independently. • Undertake additional tasks as required, including but not limited to product testing, providing feedback, procurement of Axies for giveaways, and other support-related activities to assist different departments effectively.
Requirements
• An understanding of blockchain technology and gaming. Knowledge of Axie Infinity is a plus. • Technical support experience. • Strong English writing and verbal communication skills. • Proficient with Excel sheets. • Knowledge of coding. • Image editing or video editing.
Benefits
• A front-row seat to one of the most exciting blockchain projects that make positive impacts in changing many people’s lives globally. • A fast-paced, young, active, and fun working environment where everything revolves around games and cute species. • Give you freedom & ownership of your work. • You’ll acquire new skills as we usher in a new era of ownership. • Embrace your nature as a gamer. (Why else would you want to join us?) • Help you to give your family the security that they deserve.
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