Associate Account Manager (EMEA) (m/f/d)

April 11

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SkyCell AG

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Safe. Secure. Sustainable.

Pharmaceutical Logistics • Biologics Logistics • API Logistics • Temperature Control • Emerging Markets

51 - 200

Description

• Act as a primary contact for Small Accounts: Introduce SkyCell and our services in case of new enquiries Identify client potential and either follow up or hand over to Business Development, depending on the opportunity size Create and share offers for Small Accounts based on a general tariff and follow up with the client Support the client and internal departments to ensure smooth shipments and collaboration Support Business Development with Medium Sized Accounts: Accounts onboarding & lane implementation after the commercial agreement Liaise with internal teams and the client to ensure seamless business transition Ensure process alignment and awareness of responsibilities for all involved parties Escalation point for incidents and irregularities Provide forecasting on existing lanes Create & maintain client SOPs Handle damages & claims towards clients Follow up on payment accuracy Identify opportunities for continuous improvement Create & distribute Internal / External Reports Support the Commercial Teams when required

Requirements

• BSc/BA in logistics or business administration • Previous experience in the airfreight logistics • GDP knowledge • Very good command of English, every other language is a plus • Deep understanding of international logistics processes • Great attention to detail and an ability to build relationships

Benefits

• Interesting job profile entailing a lot of responsibility • Interdisciplinary and diverse projects • Global and international environment • Possibility to work for an environmentally conscious company • Unique possibility to actively shape processes