Account Manager

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🔥 12 minutes ago

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slice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

💸 Finance

Fintech • Finance

slice is a financial technology company that offers a UPI-first account, allowing users to pay and receive money quickly and securely through a unified payments interface. The platform is ad-free and provides users the option to borrow money with flexible repayment plans, enhancing their credit scores. slice also makes financial transactions engaging by offering cashback rewards and opportunities to earn bonuses through various activities. The company emphasizes safety and secure transactions with 256-bit SSL security and offers tools for credit score improvement, autopay, and spend analytics.

📋 Description

• This role will oversee a team of key account managers who leverage the entire Slice platform to power their shops who are critical to our business. • Manage a small portfolio of Key Accounts as well as escalations, cancellations and customer complaints. • Ensure shop partners receive timely, proactive, and solutions-oriented support that exceeds their expectations. • Partner cross functionally across Slice to ensure the shop success checklist is applied to all Key Accounts. • Play a crucial role in the growth & success of your team, and by extension their shop partners and Slice.

🎯 Requirements

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred) • Strong track record of individual performance • Proven ability to manage complex, high-value accounts with a focus on retention and growth • Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity, both inbound and outbound • Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance. • Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics • Strong interpersonal, communication, and negotiation skills • Proficiency in Salesforce, Slack, Excel, and other account management tools • Fluency in multiple languages(English & Spanish) and proficiency on the Slice platform, products and our customer base is a strong plus

🏖️ Benefits

• Premium medical insurance • Personalized training at the start of your position, followed by continuous training to ensure you succeed! • Company structure that encourages career development, strong career path in sales; you will be recognized for hard work • Close partnership with account management team leads and trainers that provide all the coaching you need