Legal Document Production Lead

Job not on LinkedIn

🔥 16 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmartPA

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

SmartPA is a leading provider of strategic administrative solutions, specializing in virtual assistance, executive personal assistance, and various business process outsourcing (BPO) functions. With over a decade of experience, SmartPA helps businesses enhance their efficiency and productivity by integrating seamlessly into client operations. Their offerings range from virtual PA services, call answering, and document production to comprehensive business support including HR coordination and project management. SmartPA is committed to tailoring their services to meet specific client needs and aims to deliver sustained improvements in business operations.

📋 Description

• Lead, coach and support a team of legal document production specialists • Set clear expectations and performance standards • Conduct regular 1:1s, team meetings, and performance discussions • Provide hands-on support with complex or high-risk document production tasks • Oversee day-to-day team operations, workload planning, delegation, and service delivery • Maintain accuracy, output, and turnaround standards • Act as the first escalation point for workflow challenges, quality concerns, and client expectations • Ensure individual and team targets and SLAs are met or exceeded • Champion best practice and adoption of new technology and tools • Monitor productivity, quality, and team performance • Investigate errors and address issues constructively • Identify and implement workflow and process improvements • Maintain process documentation and encourage knowledge sharing • Follow up on client concerns and queries • Represent client issues on behalf of the account manager when needed • Build and maintain day-to-day client relationships • Support service reviews and contribute to positive client outcomes and long-term partnerships

🎯 Requirements

• Proven ability to lead, coach and develop a team in a high-standards, client-focused environment • Strong organisational and workload management skills • Excellent communication skills • Proactive approach to identifying process improvements • High attention to detail and commitment to accuracy • Strong problem-solving and decision-making skills • Ability to monitor team performance, provide constructive feedback, and support continuous learning • Comfortable adopting new technology and tools • Minimum of 3+ years' experience in legal document production • Minimum of 2+ years' team management experience • Experience producing, reviewing, and managing complex documents, including advanced Word functions (styles, templates, tracked changes, formatting) • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) • Familiarity with legal/document tools such as PDFdocs, DocuSign, and digital dictation software • Experience meeting tight deadlines while maintaining accuracy • Proven track record of building constructive working relationships and collaborating effectively within a team • Flexible and adaptable in a fast-paced environment • Ability to balance operational oversight with hands-on support

🏖️ Benefits

• Competitive salaries • Full time, remote work • Flexitime initiative: work when you're most productive (core hours: 10:00-16:30 GMT) • 33 days holiday • Department incentives • Employee Assistant Programme • Career development • Flexible working • Meaningful progression