Global Account Manager

Job not on LinkedIn

🕒 March 11

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

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SMTC Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔧 Hardware

🤝 B2B

💰 Private equity on 1991-02

Hardware • B2B

SMTC Corporation is a mid-size, global electronics manufacturing services (EMS) provider founded in 1985 that delivers end-to-end support across the entire electronic product lifecycle. The company offers PCB assembly, systems integration, comprehensive testing, enclosure and metal fabrication, new product introduction (NPI), sustaining engineering, and global supply chain management, with facilities in the United States, Canada, Mexico, and China. SMTC serves B2B customers across markets such as defense & aerospace, medical & science, cloud and advanced computing, power and smart infrastructure, and robotics & autonomous systems.

📋 Description

• Own and execute the global account strategy for assigned customers, driving revenue growth, service expansion, and long-term account retention. • Serve as the primary point of contact for customer escalations, ensuring timely resolution and effective communication across internal stakeholders. • Build and maintain senior-level customer relationships, aligning executive engagement to strengthen partnerships and customer loyalty. • Lead quoting activities for new and existing programs, ensuring competitive pricing, accurate scope definition, and timely execution. • Partner with cross-functional Customer Focus Teams (CFTs) to align customer demand with SMTC capabilities, capacity, and financial objectives. • Lead customer program transitions and production launches, including kickoff meetings and Manufacturing Readiness Reviews. • Ensure contractual requirements, customer expectations, and program commitments are clearly understood and executed by internal teams. • Maintain working knowledge of program financial metrics, including margin, cost drivers, and change impacts throughout the program lifecycle. • Drive effective implementation and pricing of Product Change Notices (PCNs) in coordination with internal stakeholders. • Monitor competitive market trends and customer lifecycle plans to proactively identify risks, opportunities, and growth strategies. • Facilitate Quarterly Business Reviews (QBRs), customer site visits, and executive communications, driving accountability for follow-up actions. • Promote continuous improvement by supporting lean initiatives, issue resolution, and performance optimization within assigned customer programs.

🎯 Requirements

• Education: High School Diploma/GED Required, Bachelor’s Degree preferred • Experience: One (1) year of sales experience preferred • Preferable experience in electronic Manufacturing. • Intermediate Computer Skills • Intermediate Decision Making / Problem Solving Skills • Intermediate Verbal and Written Communication Skills • Ability to think strategically • Must have excellent computer experience utilize Microsoft Office applications: Excel, PowerPoint, and MS Office Products. • Must be able to work independently with no supervision.

🏖️ Benefits

• Competitive salary package with 401K and company match • Paid time off (PTO) and paid holidays • Tuition reimbursement for professional development • Comprehensive Medical HRA Plan • Short-term/Long-term Disability Insurance, and more.