Collections Specialist

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Support the Collections Department with day-to-day administrative and customer communication tasks • Contact customers regarding outstanding balances and payment follow-ups • Provide clear and professional communication regarding billing and collections matters • Document customer interactions and update payment status accurately • Respond to customer inquiries related to invoices, payments, and service charges • Collaborate with internal teams to ensure timely and accurate collections processes

🎯 Requirements

• Prior experience in collections or a related customer-facing financial support role • Strong customer service experience • Excellent verbal and written communication skills in English • Ability to handle sensitive payment conversations professionally and confidently • Familiarity with service-based industries (e.g., restoration, cleaning, water/flood damage, or property repairs) is an advantage • Strong attention to detail and good organizational skills