MD Order Processing Representative

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Contact physicians' offices via phone, fax, or email to request and follow up on outstanding medical orders. • Ensure all required physician signatures are obtained accurately and within established timelines. • Process approximately 45 signed medical orders per week. • Maintain accurate records of all communications, follow-up attempts, and completed documentation. • Collaborate with internal teams to ensure timely processing and compliance with documentation requirements. • Identify and resolve documentation issues by communicating with physicians' offices and internal stakeholders. • Prioritize workload to meet deadlines while maintaining a high level of accuracy. • Adhere to HIPAA regulations and company policies regarding patient confidentiality and documentation.

🎯 Requirements

• Previous experience in healthcare administration, medical office support, order processing, or a related healthcare role is preferred. • Excellent verbal and written English communication skills. • Strong follow-up, organizational, and time management skills. • High attention to detail and ability to manage multiple tasks simultaneously. • Comfortable making outbound calls to physicians' offices and building professional relationships. • Proficient in Microsoft Office or Google Workspace. • Ability to work independently in a remote environment. • Reliable internet connection and a professional home office setup.