Payment Account Manager

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎮 Gaming

Gaming • Software Development

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Develop and maintain long-term relationships with clients and key stakeholders on the client side. • Understand client business models, operational processes, and payment-related needs. • Monitor and forecast key payment performance metrics. • Create development plans for assigned clients. • Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes. • Communicate client requirements and feedback to internal teams. • Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality.

🎯 Requirements

• Experience in client-facing roles involving relationship management, account management, or customer success. • Strong communication, negotiation, and analytical skills. • Advanced English proficiency (B2 level or higher). • Russian native-level proficiency. • Good understanding of the IT industry and key business processes. • Strong time management skills. • A proactive mindset with a strong willingness to learn and grow professionally.

🏖️ Benefits

• Full-time remote work opportunities and flexible working hours • Private insurance • Additional 1 Day Off per calendar year • Sports benefit • Comprehensive Mental Health Programme • Free online English lessons with a native speaker • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events.