Senior Operations Manager

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.

📋 Description

• Coordinate cross-functional business processes across multiple functions and projects • Maintain and support the operating model with the Head of Project Operations • Coordinate collaboration between Product, Platform, Payments, Risk, Compliance, Support, Commercial, and other functions • Manage cross-functional dependencies, action points, deadlines, and ownership • Track readiness and progress across functions involved in key business initiatives • Coordinate cross-functional teams throughout key project stages • Identify blockers, unresolved risks, and capacity gaps and escalate them when required • Drive critical issues and escalations through to resolution • Maintain SOPs, checklists, and other key process documentation • Ensure critical tasks have a clear owner, deadline, and expected outcome • Collect key updates and KPIs from functional leads • Maintain consolidated visibility over open issues, risks, dependencies, and management decisions • Provide management with a clear view of project status and progress • Work with the Head of Project Operations and senior stakeholders on priorities and cross-functional roadmaps

🎯 Requirements

• 3+ years of experience in Operations, Business Operations, Program Operations, or a similar cross-functional role • Experience coordinating multiple business functions and stakeholders • Strong process and stakeholder management skills • Experience supporting complex cross-functional projects or business initiatives • Strong understanding of dependencies, ownership, risk tracking, and escalation management • Experience building and maintaining processes, SOPs, and checklists • Ability to drive progress and influence stakeholders without direct authority • Strong organizational and communication skills • Upper-Intermediate+ English • Experience in iGaming, betting, or online gaming is nice to have • Experience working across Product, Payments, Risk, Compliance, Support, Commercial, or other business functions is nice to have • Experience building operational processes from scratch is nice to have • Experience with Jira, Confluence, Notion, or similar tools is nice to have • Experience working with BI and reporting systems is nice to have

🏖️ Benefits

• Full-time work opportunities • Private insurance • An additional Day Off (1) per calendar year • Sports program compensation • Comprehensive Mental Health Programme • Free online English lessons with native speakers • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events