Customer Service, IT Support Representative

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Brindar soporte y asistencia a usuarios por teléfono, correo electrónico y otras herramientas de comunicación • Atender consultas y resolver problemas técnicos de nivel básico • Recopilar información sobre las incidencias reportadas por los usuarios y documentarlas adecuadamente • Instalar, configurar y dar soporte básico a hardware y software • Ayudar en la creación, configuración y mantenimiento de cuentas de usuario y contraseñas • Dar seguimiento a solicitudes e incidentes hasta su resolución • Escalar casos complejos al equipo técnico correspondiente cuando sea necesario • Mantener registros precisos de incidentes y soluciones implementadas • Garantizar una experiencia positiva y profesional para los usuarios en cada interacción

🎯 Requirements

• Inglés avanzado B2+ o C1 (conversacional y escrito) • Mínimo 1 año de experiencia en Customer Service • Conocimientos básicos en tecnología, sistemas, soporte técnico o áreas afines • Bachiller graduado, técnico o tecnólogo (preferiblemente en áreas relacionadas con tecnología o sistemas) • Availability for occasional on-call shifts during weekends • Full-time indefinite term contract • Remote work from Colombia

🏖️ Benefits

• On-call weekend hours are paid as overtime when applicable