Sales Assistant, German Speaking

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Sophos

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Post-IPO Equity on 2021-08

Consulting • Healthcare • Manufacturing

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

📋 Description

• Provide global process support for inbound business and support customers with 1–100 employees • Assist Commercial Account Managers, partners, and distributors with quotes, Deal Registration handling, discretionary discounting, mid-term upgrades, licensing support, and other sales activities • Work as an overlay Sales Support/Sales Administrator for the Central Region Commercial team covering Germany, Switzerland, Austria, and Eastern Europe • Support daily team tasks and collaborate with renewal and channel teams • Process quotes and other tasks in a timely, efficient, accurate, and policy-compliant manner • Understand end-to-end deal registration processes and resolve issues with cross-functional support teams • Update Salesforce.com with conversations and pertinent information • Communicate with Sophos partners and distributors by phone and Outreach.io • Implement scalable programs and process improvements to improve internal efficiency and customer experience • Interact regularly with internal teams • Manage CRM data in Salesforce • Participate in internal education and training programs

🎯 Requirements

• Fluent in German and English, verbal and written, minimum B2 level • Up to 2 years of total and relevant customer service or order processing experience • Experience engaging easily and using effective questioning and active listening to gather relevant information • Ability to prioritize customers, partners, and their needs and deliver an exceptional customer experience • Knowledge of Microsoft Office tools • Experience using CRM systems such as Salesforce • Strong structured working method • Strong time management and organizational skills • Flexibility, proactivity, and self-motivation • Legal authorization to work in the jurisdiction where the position is posted without employer sponsorship

🏖️ Benefits

• Remote-first working model, making remote work the primary option for most employees • Employee-led diversity and inclusion networks • Annual charity and fundraising initiatives • Volunteer days • Global employee sustainability initiatives • Global fitness and trivia competitions • Global wellbeing days • Monthly wellbeing webinars and training • Equality of opportunity and recruitment adjustments to support applicants